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SUBSCRIBER HELP AND SERVICES:
Frequently Asked Questions
about Institutional Subscriptions

  1. My institution has a subscription to Cell Growth & Differentiation, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

    When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

    Your institutional subscription has not yet been activated

    The person who "activated" the online subscription did not enter in all needed IP addresses for your institution

    The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

    What should I do?

    1. Send us Feedback so we can begin to diagnose the problem.
    2. Talk to your librarian, and let them know you are having trouble.

  2. My library subscribes to the print version of Cell Growth & Differentiation, and I can't get access to it online. Why?

    Your institution has not yet activated its institutional subscription to Cell Growth & Differentiation Online. All subscribers to the print version of the journal also receive access to the online version. Notify your library that you would like access to the CG&D Online, and encourage your librarian to activate the online subscription.

  3. Who from my institution can access Cell Growth & Differentiation Online?

    The standard institutional subscription fee allows for unrestricted Internet access at one physcial location. Any user connecting from an authorized computer located at the subscribing institution will be allowed access to CG&D Online.

  4. What is an Institution?

    For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

    For example, each campus in the State University of New York system is considered a different site, and each branch or office of Upjohn Laboratories is considered a different site.

  5. How will this work?

    When someone attempts to use Cell Growth & Differentiation Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access CG&D Online simultaneously.

    If readers want to access CG&D Online from computers that are not part of the on-site institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through an individual Member or Non-Member subscription. Institutions may also obtain remote access by purchasing a site license. [Contact the AACR at (215) 440-9300 for details.]

  6. What subscription packages are available?

    Member Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to CG&D Online from any computer connected to the Internet.
    [Ordering Procedure] [Cost] [ AACR Membership ]

    Individual Non-Member Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to CG&D Online from any computer connected to the Internet.
    [Ordering Procedure] [Cost] [ AACR Membership]

    Institutional Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses.
    [Ordering Procedure] [Cost] [ AACR Membership]

  7. How can I tell if my institution has subscribed to Cell Growth & Differentiation Online

    If your institution has a subscription to the print version, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You will also see a button at the top of the page confirming that you are signed in as part of an institution.

    If your institution has not subscribed, or if you wish to take advantage of the additional services available to individual subscribers, you can choose to access Cell Growth & Differentiaiton with an individual Member or Non-Member subscription.

  8. Can my institution subscribe only to the electronic version?

    No, at the present time, the electronic version is provided to subscribers of the print version of CG&D as an added benefit.

  9. Will we still be able to get the print version? And for how long?

    Yes, institutions and individuals will be able to receive the print version for the foreseeable future. At some time, the Society might decide to allow separate subscriptions for the electronic and print versions.

  10. If our CG&D Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you buy a subscription to CG&D Online, you have access to all years of the database.

  11. How can I access the CG&D Online if I am not an AACR member and I don't have access through an institutional subscription?

    You may purchase an Individual Non-Member subscription, or you may wish to apply for AACR membership. In addition, you will be able to obtain temporary access to selected article(s) through pay-per-view. Without a subscription you have access to the Table of Contents, abstracts, and full text searching (but not full text viewing) at no cost and without having to register.

Still have questions?

For further information, please contact:

AACR Institutional Subscription Office
P.O. Box 11806
Birmingham, AL 35202
Phone: (800) 633-4931 or (205) 995-1567
Fax: (205) 995-1588
E-mail: aacrsubs{at}ebsco.com


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